The Whydah Pirate Museum is seeking a Visitor Services Associate who is responsible for engaging with the public to provide an educational, safe and memorable experience. The Visitor Services Associate is expected to assist with all aspects of visitor services at the museum including front desk general admission sales, membership promotion and retail sales; and assisting with answering questions pertaining to exhibits, and museum programs.
This position maintains flexible hours, including weekends and holidays as necessary. This is a part time position. The position is located at the 674 MA-28 W. Yarmouth, MA.
Please email your resume to boxoffice@discoverpirates.com
Job Responsibilities:
Museum
· Assists with general museum reception and visitor admission, maintaining the highest standards of customer service for all visitors
· Responds effectively and knowledgeably to questions from visitors regarding all aspects of the museum including exhibit information, planned programs/events, local tourist information, along with membership and volunteer opportunities
· Responsible for all opening and closing procedures for exhibition spaces and reception desk
· Performs retail sales processing for museum admission, events tickets, and membership sales through museum’s software platform – FareHarbor
· Proves knowledgeable about membership levels & benefits and promotes membership sales
· Performs routine cleaning of exhibition spaces to ensure the best possible visitor experience, this could include sweeping floors/spot mopping as necessary and cleaning cases
· Completes routine/basic disinfection of exhibits for COVID-19 safety compliance
· Assists programs including planning and executing programs
· Troubleshoots simple technology failures with exhibits
· Answers the telephone and directs calls to appropriate staff
Group Sales
· Manages group check-in, assists tour guides and museum educators with group management and answers questions for groups concerning the logistics of their visit including bus and vehicle parking
· Supports partner tours and programming
· Assists with group sales (booking group tours) as needed
Gift Shop
· Performs store maintenance, restocks merchandise, completes quarterly inventories, fills online orders, and maintains appearance of shop
Qualifications:
· Access to reliable transportation and college preferred, high school or G.E.D. required
· Two or more years of work experience in retail or customer service position preferred
· Exceptional customer service abilities, accuracy, enthusiasm and productive work ethic
· Ability to deal tactfully and effectively with a diverse population of visitors and staff
· Ability to work unsupervised and make safe and responsible decisions
